Terms of trade
Terms and Conditions at Prfuem ApS
General Information
Prfuem ApS
Lyngbyvej 140, st. tv.
2100 København Ø
CVR nr .: 41738863
Telefon:
Email: info@prfuem.dk
Prices
At Prfuem ApS we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.
Payment
Prfuem ApS receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, Bank transfer . Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.
Delivery
Prfuem ApS strives to send orders placed before kl. 17 the same day, orders are then sent the next working day.
We ship to all of Denmark. Shipping prices from DKK 25. Items will be delivered to the delivery address specified when ordering.
We deliver to all of Europe.
Your items will be sent by Post Nord or GLS.
NOTE: If there is no space at the delivery point the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-5 business days after ordering.
For certain items, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.
Right of complaint
A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a "reasonable time" after you have discovered the defect / error. Prfuem ApS will cover return costs to a reasonable extent.
When returning, complaints and exercising the right of withdrawal are sent to:
Prfuem ApS
Lyngbyvej 140, st. tv.
2100 København Ø
Shipments are not received per. cash on delivery.
Refund
In the case of a refund, please enclose bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
WE DO NOT ACCEPT DECANCED PERFUMES RETURN. SINCE DECANCED PERFUMES CANNOT BE RETURNED IN ORIGINAL BOTTLES, WE CANNOT OFFER REFUND.
WHY?
ANSWER: Sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
EVERYTHING ELSE IN OUR WEBSHOP:
There is a 14-day full return right on items purchased in our webshop. NOTE (DOES NOT APPLY TO DECANCED PERFUMES)
The period is calculated from that day;- Where you receive the order.
- Gets the last item in physical possession when it comes to an agreement on several different goods, ordered in one order, but delivered individually or in several rounds.
- Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods there consists of several lots / parts.
- The first item in physical possession when it comes to regular delivery of items over a certain period.
Return costs you must even hold.
Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after The notification must be given per. mail to info@prfuem.dk . In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Note and send the item to:
Prfuem ApS
Lyngbyvej 140, st. tv.
2100 København Ø
You can not regret by simply refusing to receive the item, without at the same time giving clear notice.
Goods except the right of withdrawal
The following types of goods are not included in the right of withdrawal:
- Goods that have been manufactured according to the consumer's specifications or have a clear personal touch. returned and where the seal is broken after delivery.
- Goods which, due to their nature, become inextricably mixed with others upon delivery.
- Goods where the seal is broken.
- Non-financial services performed, if the provision of the service has commenced with the prior express consent of the consumer and acknowledgment of the right of withdrawal when the service is fully completed. consent and recognition thereof that the person in question thereby loses his right of withdrawal.
- Newspapers, magazines or magazines, however, except for subscription agreements is for such publications.
- Agreements entered into at public auction.
- Items that deteriorate or become obsolete rapidly.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. Upon return, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. The expedition is faster if you also fill in and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received the return.
We do not accept packages sent by post. cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item, as if you were trying it in a physical store.
If the item has been tested in addition to that described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
Refund If you regret your purchase, you will of course receive the amount you have paid to us in return.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and within 14 days from the date we received notification of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it
Privacy Policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Telephone number
E-mail address
Information about what you have purchased
We process your personal information for the purpose of being able to deliver the item to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Prfuem ApS . Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.
Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/